TERMS & CONDITIONS
Welcome to Zen Flow.
By accessing this website or purchasing any product or service from Zen Flow, you agree to the following terms and conditions.
General Information
Zen Flow is a lifestyle and wellness brand offering massage services, curated ritual hampers, and wellness experiences. All offerings are intended to support relaxation and personal wellbeing.
Bookings and Appointments
Massage appointments must be booked in advance through the website or agreed communication channels. Appointment times are reserved specifically for you. Late arrivals may result in a shortened session to respect other scheduled bookings.
Cancellations
Appointments may be cancelled or rescheduled with reasonable notice. Cancellations made with insufficient notice may result in the session being forfeited or subject to a cancellation fee.
Massage Services
Massage sessions provided by Zen Flow are intended for relaxation and general wellness. They are not a substitute for medical treatment, diagnosis, or professional healthcare advice. Clients are responsible for informing the practitioner of any relevant health conditions before their session.
Gift Vouchers
Gift vouchers issued by Zen Flow are valid for the period stated on the voucher and are non-refundable. Vouchers may be transferred to another person but cannot be exchanged for cash.
Products and Hampers
Zen Flow ritual boxes and hampers are carefully curated lifestyle products. Contents may occasionally vary based on availability while maintaining the intended experience and value. Due to the nature of these products, opened or used items cannot be returned unless faulty.
Pricing
All prices listed on the website are subject to change without prior notice. Zen Flow reserves the right to adjust pricing or discontinue offerings at any time.
Intellectual Property
All content on this website, including text, imagery, and design elements, belongs to Zen Flow and may not be copied, reproduced, or distributed without permission.
Limitation of Liability
Zen Flow will not be held responsible for any indirect or consequential loss arising from the use of its products or services.
Changes to Terms
Zen Flow reserves the right to update or modify these terms and conditions at any time. Continued use of the website or services constitutes acceptance of any updates